Home Internet/Wifi Troubleshooting
Identifying & Troubleshooting Your Issue
This guide provides a reference for dealing with some of the most common home WiFi issues and how to resolve them. It covers what to do if your connection is running slower than usual, and how to troubleshoot a network that won't connect at all. It also takes a look at several tools that can be used to help troubleshoot your connection when problems crop up.
My network speed seems slower than normal or can't stay connected
I am connected to WiFi but the internet isn't working
My WiFi network is not visible or I can't connect to it
No one can connect to the internet by cable or WiFi ("internet is down")
Some websites aren't working
If you are having trouble getting to a specific website, it's possible that site is experiencing issues. Try loading another website; if that site loads normally, then it is not an issue with your internet connections. If no sites are loading, please follow the steps in I am connected to WiFi but the internet doesn't work.
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