Google Authenticator Sync / Un-Sync

Overview

Staff members using the Google Authenticator app as a Multi-Factor Authentication method are facing a minor issue while attempting to change their passphrase. In order to change your passphrase without getting locked out, the Google Authenticator app must be un-synced from your Google account. If you change your passphrase while the Google Authenticator app is still synced to your account, the Google Authenticator app will prompt for a sign-in and you will be locked out of your account.

NOTE: To verify if your Google Authenticator app Synced or Un-Synced refer to the photos below. The photo on the left is a Synced account and the photo on the right is an Un-Synced account. (You can tap on the cloud icon next to the profile icon to see the message in the photos.)

How to Un-Sync Google Authenticator

1. Open the Google Authenticator app on your phone

2. Tap the Profile Icon in upper right corner

3. Tap on "Use Authenticator without an account"

4. Click Continue on the following prompt

5. Google Authenticator is now Un-Synced from your Google account. Thank you!

Google Authenticator is not producing codes or is not set up

If your Google Authenticator app does not appear to be producing codes or is not set up at all, please reference the below help article:

Google MFA: Google Authenticator Setup Guide

See Also Other related Articles:

Google MFA: Getting Started With Multi-Factor Authentication

Google MFA: Multi-Factor Authentication Using A Mobile Device