Synergy is the GBSD Student Information System (SIS) that holds all student data including, but not limited to, demographic information, enrollment, course history, schedules, attendance, grades, discipline, participation in athletics and student activities, and transportation information.   Synergy Support Resources Access the Help button by clicking on Support in the upper right corner (below your name and focus). This will open a complete online Help manual covering all aspects of Synergy. Training for Staff The Cascade Technology Alliance (CTA) offers a variety of training resources for Synergy and TeacherVUE. View documentation and videos by logging in with your district Google login. (If prompted, please use the request access button through Google.) Training Videos  Documentation Live Trainings are available periodically Contact the Service Desk Request Access to Different Areas of Synergy If you currently do not have access to a specific area in Synergy that you need to work in, you can request access by submitting a Synergy Access Service Request ticket.  Log in with your district Google account. The Technology Service Desk is available at (503) 258-4755 between 7:30 AM and 3:30 PM, Monday - Friday

Overview Staff members using the Google Authenticator app as a Multi-Factor Authentication method are facing a minor issue while attempting to change their passphrase. In order to change your passphrase without getting locked out, the Google Authenticator app must be un-synced from your Google account. If you change your passphrase while the Google Authenticator app is still synced to your account, the Google Authenticator app will prompt for a sign-in and you will be locked out of your account. NOTE: To verify if your Google Authenticator app Synced or Un-Synced refer to the photos below. The photo on the left is a Synced account and the photo on the right is an Un-Synced account. (You can tap on the cloud icon next to the profile icon to see the message in the photos.) How to Un-Sync Google Authenticator 1. Open the Google Authenticator app on your phone 2. Tap the Profile Icon in upper right corner 3. Tap on "Use Authenticator without an account" 4. Click Continue on the following prompt 5. Google Authenticator is now Un-Synced from your Google account. Thank you! Google Authenticator is not producing codes or is not set up If your Google Authenticator app does not appear to be producing codes or is not set up at all, please reference the below help article: Google MFA: Google Authenticator Setup Guide See Also Other related Articles: Google MFA: Getting Started With Multi-Factor Authentication Google MFA: Multi-Factor Authentication Using A Mobile Device