GBSD Technology Services Help Desk

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GBSD Technology Essentials

Modified on: Mon, Aug 12 2024 2:56 PM

Computers and Networking

  • Computer User Profile / Logging in

    Note: Your first computer login must be completed on a GBSD campus.

    To access your user profile on your district-assigned computer, use the login option titled “Other” and enter your district-provided Google username and passphrase.

    • All data saved locally to this profile will be accessible on this device when you use the “Other” login option. 
    • Printers, WiFi networks, and some settings can be modified by you; however, your user profile will not have administrator access.
    • Please contact the Tech Center for help with Apple accounts or purchases from the Apple App Store. 

  • WiFi Networks

    District buildings have three available GBSD WiFi networks. Each network routes through a CIPA compliant web filtering system and all data transactions are logged.

    • GBSDLearning - This network is deployed to all GBSD Staff devices and should automatically connect.  If your district machine is unable to connect to this network, please contact the GBSD Help Desk.  
    • GBSDPublic - This WiFi network requires no password and is open to anyone, including community members, within range of our wireless network. This WiFi network is available district-wide at all GBSD locations. Printing to district printers is not possible while connected to the GBSDPublic WiFi network.

  • Personal Computing Devices

    Personal devices are more than welcome to join our network via the GBSDPublic. Personal devices can not be connected to our private district WiFi networks, and we are unable to provide support for devices that are not owned and managed by GBSD.

  • Printing

    Wireless printing requires a connection to the GBSDLearning network. In most cases, if you’re not using your dedicated office printer, you will more than likely be using a district copier. 
    1. Using Secure Follow Me Printing to Toshiba Copiers 
    2. Register your GBSD Employee Badge for copier printing

  • Passphrase Management

    Follow these instructions to manage the passphrase for your district-provided GBSD Google credentials. 

  • Google Chrome - Recommended Browser

    Due to its compatibility with Google Workspace (Gmail, Google Drive, etc), the district encourages the use of Google Chrome as your default web browser. Google Chrome also has features that work with other district systems (extensions) that extend its value over other browsers such as Firefox or Safari.  


Clever

  • Clever is a single sign-on portal that facilitates easy access to district provided tools. Use Clever for:

  • Gmail LogoGoogle Workspace
    Access your district provided Gmail, Google Drive, Google docs, etc.
  • Synergy LogoSynergy
    Synergy is our district Student Information System. It houses all our student records and contains a parent portal (ParentVUE) and a student portal (StudentVUE). Access Synergy support resources.
  • iVisions LogoEmployee Access Portal
    Use the Employee Access Portal to retrieve pay check stubs, review annual calendars, and access other HR related forms and documents. Review the Employee Access Overview information. 
  • Red Rover logo Red Rover Absence Management
    Use to track absences and set up substitutes. Review the Red Rover Sign In instructions.
  • Frontline LogoFrontline Professional Growth
    Use to set goals with your supervisor and track professional development. Review the Frontline Sign In instructions.
  • GBSD LogoGBSD Website
    Access the GBSD website for additional teaching and staff information.
  • KnbowBe4 LogoKnowBe4
    Our district has partnered with KnowBe4, a security awareness training company, to provide exceptional and up-to-date resources.
  • Canvas LogoCanvas
    Canvas is our district Learning Management System. Post online course content and more. Review our Canvas KB articles for additional information.
  • ParentSquare
    ParentSquare is our district communication tool. Review information about Getting Started with ParentSquare.



Service Desk

  • GBSD Support App IconGBSD Support App

    Immediately connect to a tech staff using the GBSD Support App. Launch the app from your computer dock (between 7:30am and 3:30pm on normal school days) to receive remote access support for your computer. Tech staff can help resolve issues, enter in an administrator password, or provide passwords to private GBSD wireless networks.

  • Phone Support

    (503) 258-4755

    Available 7:30am to 3:30pm on normal school days, closed over the summer.

  • FreshService LogoFreshService

    FreshService is our Service Desk ticketing and request system. Use your district login credentials to gain access. Tickets are automatically routed to appropriate technology support staff.


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