Computers and Networking Computer User Profile / Logging in Note: Your first computer login must be completed on a GBSD campus. To access your user profile on your district-assigned computer, use the login option titled “Other” and enter your district-provided Google username and passphrase. All data saved locally to this profile will be accessible on this device when you use the “Other” login option.  Printers, WiFi networks, and some settings can be modified by you; however, your user profile will not have administrator access. Please contact the Tech Center for help with Apple accounts or purchases from the Apple App Store.  WiFi Networks District buildings have three available GBSD WiFi networks. Each network routes through a CIPA compliant web filtering system and all data transactions are logged. GBSDLearning - This network is deployed to all GBSD Staff devices and should automatically connect.  If your district machine is unable to connect to this network, please contact the GBSD Help Desk.   GBSDPublic - This WiFi network requires no password and is open to anyone, including community members, within range of our wireless network. This WiFi network is available district-wide at all GBSD locations. Printing to district printers is not possible while connected to the GBSDPublic WiFi network. Personal Computing Devices Personal devices are more than welcome to join our network via the GBSDPublic. Personal devices can not be connected to our private district WiFi networks, and we are unable to provide support for devices that are not owned and managed by GBSD. Printing Wireless printing requires a connection to the GBSDLearning network. In most cases, if you’re not using your dedicated office printer, you will more than likely be using a district copier.  Using Secure Follow Me Printing to Toshiba Copiers  Register your GBSD Employee Badge for copier printing Passphrase Management Follow these instructions to manage the passphrase for your district-provided GBSD Google credentials.  Google Chrome - Recommended Browser Due to its compatibility with Google Workspace (Gmail, Google Drive, etc), the district encourages the use of Google Chrome as your default web browser. Google Chrome also has features that work with other district systems (extensions) that extend its value over other browsers such as Firefox or Safari.   Clever Clever is a single sign-on portal that facilitates easy access to district provided tools. Use Clever for: Google Workspace Access your district provided Gmail, Google Drive, Google docs, etc. Synergy Synergy is our district Student Information System. It houses all our student records and contains a parent portal (ParentVUE) and a student portal (StudentVUE). Access Synergy support resources. Employee Access Portal Use the Employee Access Portal to retrieve pay check stubs, review annual calendars, and access other HR related forms and documents. Review the Employee Access Overview information.  Red Rover Absence Management Use to track absences and set up substitutes. Review the Red Rover Sign In instructions. Frontline Professional Growth Use to set goals with your supervisor and track professional development. Review the Frontline Sign In instructions. GBSD Website Access the GBSD website for additional teaching and staff information. KnowBe4 Our district has partnered with KnowBe4, a security awareness training company, to provide exceptional and up-to-date resources. Canvas Canvas is our district Learning Management System. Post online course content and more. Review our Canvas KB articles for additional information. ParentSquare ParentSquare is our district communication tool. Review information about Getting Started with ParentSquare. Scan for quick access to this page Service Desk GBSD Support App Immediately connect to a tech staff using the GBSD Support App. Launch the app from your computer dock (between 7:30am and 3:30pm on normal school days) to receive remote access support for your computer. Tech staff can help resolve issues, enter in an administrator password, or provide passwords to private GBSD wireless networks. Phone Support (503) 258-4755 Available 7:30am to 3:30pm on normal school days, closed over the summer. FreshService FreshService is our Service Desk ticketing and request system. Use your district login credentials to gain access. Tickets are automatically routed to appropriate technology support staff. Report an Issue - Contact the support team with an issue or concern. Submit a Service Request - Raise a request for a new device, software, or service. Review Knowledge Base (KB) Solutions - Look up procedures or read FAQs to fix issues on your own. Scan for quick access to this page

As a staff member of the Gresham-Barlow School District or The Center for Advanced Learning, you can reset and manage your passphrase. In fact, we are required to reset our passphrase at least once per year. Please take a moment to review the following articles to learn how to manage and change your passphrase. Passphrase Criteria Minimum 16 Characters Can’t be one of the last 3 passphrases used The criteria listed above are the minimum requirements, but we would recommend making a longer multi-word passphrase. Get more info about how to choose a passphrase. Before You Begin If you are using the Google Authenticator App on your phone as an authentication method, be sure it is not synced from your Google account, otherwise it will bump you out of the app and you won't be able to use it to get back in. Review this article to make sure the app is not synced. If you need any help with Google Authenticator or would like any assistance with changing your passphrase, please call our GBSD Help Desk, available school days 7:30 AM - 3:30 PM at 503-258-4755 (Option 1). Choose the Article below based on Device Type Changing Your Passphrase on a Mac Computer Follow this guide to learn how to change your passphrase if your primary computer is a Mac. Changing Your Passphrase on a Windows Computer Follow this guide to learn how to change your passphrase if your primary computer is Windows. Changing Your Passphrase on an HP Elite Computer Follow this guide to learn how to change your passphrase if your primary computer is an HP Elite. Self-Service Passphrase Tools Enrolling in GBSD's Self-Service Passphrase Management system (GBSD Accounts Only) Enrolling will allow you to reset your passphrase in the event you have forgotten it. Please see the link below for instructions on how to set up your account. Forgot My Passphrase (GBSD Accounts Only) If you have already enrolled in GBSD's Self-Service Passphrase Management system follow this guide to reset your passphrase after answering your challenge questions. If you have not yet enrolled you will need to contact the helpdesk at 503-258-4755 (option 1).

This article will walk users through changing their Gresham-Barlow credentials using a Mac computer. Changing the passphrase here will, in turn, change the users credentials on the current computer, and everywhere the GBSD password is connected: Google, Clever, Synergy, Red Rover etc. Network Connection To change your passphrase when already logged into your Mac you must be connected to the GBSD network. If you receive an error “The server is unavailable” make sure you are connected to one of the private GBSD networks (e.g. GBSDLearning or GBSDPrivate). You will not be able to change your passphrase from GBSDPublic, ATV, or the Internet. Passphrase Criteria Your new passphrase must meet the following criteria Minimum 16 characters. Must not be one of the last 3 passphrases used. If you need some help selecting a passphrase see this KB article - Guidance for Choosing a Secure Passphrase Before You Begin If you are using the Google Authenticator App on your phone as an authentication method, be sure it is not synced from your Google account, otherwise it will bump you out of the app and you won't be able to use it to get back in. Review this article to make sure the app is not synced. If you need any help with Google Authenticator or would like any assistance with changing your passphrase, please call our GBSD Help Desk, available school days 7:30 AM - 3:30 PM at 503-258-4755 (option 1). Directions Some staff may be on a different Mac operating system version that will require different steps to reset the passphrase. See below for older operating system steps. Click on the Apple and select System Settings. Older versions of the OS, you might see System Preferences. Click on Users & Groups. Click on Information next to the logged in account. Click on Change Password. Enter your current passphrase in the Old Password field, and the new passphrase in the New Password field. Enter your new passphrase again in the Verify field. Enter a password hint if needed and click Change Password. See also: How to change your passphrase Change Passphrase - Windows OS Change Passphrase - HP Elite Guidance for Choosing a Secure Passphrase Forgot My GBSD Passphrase GBSD's Self-Service Passphrase Management System

This article will walk users through changing their Gresham-Barlow credentials using a HP Elite computer. Changing the passphrase here will, in turn, change the users credentials on the current computer, and everywhere the GBSD password is connected: Google, Clever, Synergy, Red Rover etc. Network Connection To change your passphrase you must be connected to the GBSD network. If you receive an error “The server is unavailable” make sure you are connected to one of the private GBSD networks (e.g. GBSDLearning or GBSDPrivate). You will not be able to change your passphrase from GBSDPublic, ATV, or the Internet. Passphrase Criteria Your new passphrase must meet the following criteria Minimum 16 characters. Must not be one of the last 3 passphrases used If you need some help selecting a passphrase see this KB article: Guidance for Choosing a Secure Passphrase Before You Begin If you are using the Google Authenticator App on your phone as an authentication method, be sure it is not synced from your Google account, otherwise it will bump you out of the app and you won't be able to use it to get back in. Review this article to make sure the app is not synced. If you need any help with Google Authenticator or would like any assistance with changing your passphrase, please call our GBSD Help Desk, available school days 7:30 AM - 3:30 PM at 503-258-4755 (Option 1). Directions Be onsite at a GBSD location and connected to a GBSD private network (e.g. GBSDLearning or GBSDPrivate) Change your GBSD passphrase at this website: https://password.gresham.k12.or.us/ Click on the choice titled "HP Elite - How to Change Passphrase" and enter the needed information. The 2nd box for "Password", is the current passphrase. Enter your new passphrase twice and click "Change". If you don't see the "Change password completed." screen you may have to try again due to the passphrase not meeting the requirements (as described above). After the password has been changed, restart your your device. Try logging in with your new passphrase. See also: How to change your passphrase Change Passphrase - Mac OS Change Passphrase - Windows OS Change Passphrase - HP Elite Guidance for Choosing a Secure Passphrase GBSD's Self-Service Passphrase Management System Forgot my GBSD Passphrase

This article will walk users through changing their Gresham-Barlow credentials using a Windows computer. Changing the passphrase here will, in turn, change the users credentials on the current computer, and everywhere the GBSD passphrase is connected: Google, Clever, Synergy, Red Rover etc. Network Connection To change the passphrase on your Windows computer you must be connected to the GBSD network wired or wireless (GBSDLearning or GBSDPrivate). If you receive an error “Configuration information could not be read from the domain controller” make sure you are connected to one of the private GBSD networks e.g. GBSDLearning or GBSDPrivate. You will not be able to change your passphrase from GBSDPublic, ATV, or another internet source. Passphrase Criteria Minimum 16 Characters Can’t be one of the last 3 passphrases used The criteria listed above are the minimum requirements, but we would recommend making a longer multi-word passphrase. Get more info about how to choose a passphrase. Before You Begin If you are using the Google Authenticator App on your phone as an authentication method, be sure it is not synced from your Google account, otherwise it will bump you out of the app and you won't be able to use it to get back in. Review this article to make sure the app is not synced. If you need any help with Google Authenticator or would like any assistance with changing your passphrase, please call our GBSD Help Desk, available school days 7:30 AM - 3:30 PM at 503-258-4755 (Option 1). Step-by-Step Directions Press Ctrl + Alt + Delete on your keyboard Select the Change Password option Enter your current passphrase in the Old password field, and the new passphrase in the New password field, and verify it. Your new passphrase must meet the following criteria. (Get additional guidance for Choosing a Secure Passphrase.) Minimum 16 characters. Must not be one of the last 3 passphrases used. You will receive a confirmation your passphrase (password) has been changed, this includes your Google account, Synergy, and any other systems connected to this account. See also: How to change your passphrase Change Passphrase - Mac OS Change Passphrase - HP Elite Guidance for Choosing a Secure Passphrase Forgot My GBSD Passphrase GBSD's Self-Service Passphrase Management System

If you have forgotten your Gresham-Barlow main credential password, this article below will assist you in getting your password reset. To reset a forgotten passphrase you must first enroll in GBSD's Self-Service Passphrase Management system which you can do by following this guide: Enrolling in GBSD's Self-Service Passphrase Management system. If you have not yet enrolled in GBSD's Self-Service Passphrase Management system and have forgotten your passphrase please contact the helpdesk at 503-258-4755 they can help you set a new passphrase. In your web browser, go to https://password.gresham.k12.or.us Click on “Forgot my password” Enter your username and click next Answer your selected questions with the answers you provided during enrollment When prompted select the radio button to reset password and click next Enter the new passphrase, and verify it. Your new passphrase must must meet the following criteria • Minimum 16 characters • Must not be one of the last 3 passwords used Note: If you need some help selecting a password see the Guidance for Choosing a Secure Passphrase article. You will see that your passphrase has been successfully reset. You should then reboot your computer to make sure your new password is synchronized with the account on your computer. See also: How to change your passphrase Change Passphrase - Mac OS Change Passphrase - Windows OS Change Passphrase - HP Elite Guidance for Choosing a Secure Passphrase GBSD's Self-Service Passphrase Management System

GBSD's Self-Service Passphrase Management system is a new district tool that will help you reset your passphrase. This article will walk you through enrolling for the first time. After enrollment, you can use GBSD's Self-Service Passphrase Management system to change a forgotten passphrase. In order to use this tool, you must be onsite at a district location and connected to the GBSDLearning or GBSDPrivate network. Open a web browser and go to https://password.gresham.k12.or.us. Click 'Existing Employee Enrollment'. Enter current username and passphrase and click 'Next'. Optional: If you provide a cell phone number, during a forgotten passphrase reset you will receive a PIN by SMS message. This is meant to enhance security. You will be prompted to choose and answer three security questions. Select a question from the list, enter and confirm your answer, and click 'Next'. After answering the last question, you will see a confirmation that you have successfully enrolled. Now if you forget your district passphrase you can select 'Forgot Password' to answer your questions and reset the password. See also: How to change your passphrase Change Passphrase - Mac OS Change Passphrase - Windows OS Change Passphrase - HP Elite Guidance for Choosing a Secure Passphrase Forgot My GBSD Passphrase

What is a passphrase? A passphrase is a type of password that consists of multiple words that may form a sentence or other series of words in a certain context that is easy for you to remember. Are passphrases as secure as passwords? Yes. As they tend to be longer than a password, that additional number of characters makes them more secure. The important thing is length, not complexity. A passphrase of 16 or more characters (e.g., So one like this.) takes MUCH longer to crack than an 8 character complex one (e.g., N0t2-be!). What to avoid when choosing a passphrase? As with any password, you should avoid selecting a passphrase that is easily guessed by another person. For example, if you have a favorite quote that you use on social media or frequently in conversation, that quote would not be a good choice as a passphrase for your accounts. What makes a good passphrase? Long enough to be hard to guess, 16 characters is a good starting point Easy to remember and type accurately For better security, any easily memorable encoding at the user's own level can be applied e.g. add separator between words, capitalize each word, replace a vowel with a number, et cetera. Need help coming up with a passphrase? If you’re having trouble thinking of a passphrase, give this website a try. Feel free to use it as a starting place then make changes that make the passphrase easier for you to remember or type. https://correcthorsebatterystaple.net See also: How to change your passphrase Change Passphrase - Mac OS Change Passphrase - Windows OS Change Passphrase - HP Elite Forgot My GBSD Passphrase GBSD's Self-Service Passphrase Management System

If you receive the following error while logging into Freshservice you can resolve the issue by clearing your cookies. Right click on the lock icon in the address bar and choose Cookies. In the window that pops up use the remove button to remove list items until the list is empty. Go to gbsd.freshservice.com and sign in again and the message site should be working as normal again. If you still are having the error after following the above directions please test gbsd.freshservice.com in another browser to see if you have the same issue. If the issue does not occur on another browser then you may have to have ask your building tech to uninstall and reinstall Chrome.

Identifying & Troubleshooting Your Issue This guide provides a reference for dealing with some of the most common home WiFi issues and how to resolve them. It covers what to do if your connection is running slower than usual, and how to troubleshoot a network that won't connect at all. It also takes a look at several tools that can be used to help troubleshoot your connection when problems crop up.  TABLE OF CONTENTS My network speed seems slower than normal or can't stay connected. I am connected to WiFi but the internet isn't working.  My WiFi network is not visible, or I can't connect to it.  No one can connect to the internet by cable or WiFi ("internet is down") Some websites aren't working Additional Information Contacting Technology Services My network speed seems slower than normal or can't stay connected Turn off the device's WiFi, wait 10 seconds, and then turn it back on. If this does not resolve the issue, try restarting the device. Make sure that the device is being used as close to the router as possible. Distance, walls, and plumbing (among other factors) can all affect your connection. If changing the location of the device resolves the issue, then the device will need to be kept closer to the router. If you have an older router, getting a newer model will likely improve your wifi coverage. Check other devices on the network. If other devices are experiencing the same issues, try restarting your router. If other people are using the same network without any issues then the router is working and should not need to be restarted. Note: This will disable the internet for anyone who may be connected to your network, and the internet will remain unavailable until the router has restarted. To restart the router unplug the power supply, wait 30 seconds, and plug it back in.  Once the router has booted, you should be able to reconnect.  If your device is still having issues after rejoining the network, try connecting to another network. Are you still experiencing the same issue? If the issue does not occur on a different network, then it is likely an issue with your original network. Please contact your Internet Service Provider for further assistance.  If the issue does occur on other networks, the the issue is likely with your device or the website.  Is the problem occurring on only one website? Are other websites loading normally? If only one site is affected, it is likely an issue with that site.  If all websites are affected there is likely an issue with your device. Please contact GBSD Technology Services for further assistance with your district device.  I am connected to WiFi but the internet isn't working Turn off the device's WiFi, wait 10 seconds, and then turn it back on. If this does not resolve the issue, try restarting the device.  Make sure that the device is being used as close to the router as possible. Distance, walls, and plumbing (among other factors) can all affect your connection. If changing the location of the device resolves the issue, then the device will need to be kept closer to the router. If you have an older router, getting a newer model will likely improve your wifi coverage. Check other devices on the network. If other devices are experiencing the same issues, try restarting your router. If other people are using the same network without any issues then the router is working and should not need to be restarted. Note: This will disable the internet for anyone who may be connected to your network, and the internet will remain unavailable until the router has restarted. To restart the router unplug the power supply, wait 30 seconds, and plug it back in.  Once the router has booted, you should be able to reconnect. Try connecting to your router with an ethernet cable. If this resolves the issue, then the problem is with your device's wireless connection. Please contact GBSD Technology Services for assistance with your district device.  Try running any diagnostic tools included with your device. These tools can sometimes help fix basic issues or identify the issue. If an issue is identified, please write it to down to share with us or your Internet Service Provider.  Mac Diagnostic Tools Windows 10 Diagnostic Tools My WiFi network is not visible or I can't connect to it Make sure your WiFi is enabled and airplane mode is turned off. If the WiFi is enabled turn it off, wait for 10 seconds, and then turn it back on. Try restarting the device.   Make sure that the device is being used as close to the router as possible. Distance, walls, and plumbing (among other factors) can all affect your connection. If changing the location of the device resolves the issue, then the device will need to be kept closer to the router. If you have an older router, getting a newer model will likely improve your wifi coverage. Check other devices on the network. If other devices are experiencing the same issues, try restarting your router. If other people are using the same network without any issues then the router is working and should not need to be restarted. Note: This will disable the internet for anyone who may be connected to your network, and the internet will remain unavailable until the router has restarted. To restart the router unplug the power supply, wait 30 seconds, and plug it back in.  Once the router has booted, you should be able to reconnect. Try connecting to your router with an ethernet cable. Be sure to connect the cable to one of the LAN ports on the router (there are commonly 4 LAN ports on most home routers). The WAN port should already be connected to your modem. If this resolves the problem and/or other devices can see and connect to your WiFi then the issue is with your device's wireless configuration/hardware. Please contact GBSD Technology Services.  If this resolves the problem but no other devices can see or connect to your WiFi, there could be a configuration/hardware issue with your router. Please contact your Internet Service Provider for further assistance.  If this does not resolve the problem then it is likely an issue with your modem or an internet outage in your area. Please contact your Internet Service Provider for further assistance. No one can connect to the internet by cable or WiFi ("internet is down") Please restart all of your devices. It may be best to start with the modem and router, followed by computers, tablets, etc.  Unplug your router/modem, wait 30 seconds, then plug it back in. If you have a router and a modem, please restart both of them. After everything has restarted try connecting to the router again with a cable. If the wired device can connect to the internet, then it is likely a WiFi configuration issue with your router. Please contact your Internet Service Provider for assistance. If the wired device does not connect to the internet, then it may be an issue with your modem or an outage in your area. Please contact your Internet Service Provider. If only some devices can connect after restarting everything then it may be helpful to run any built-in wireless diagnostics on the problem devices. (Mac Diagnostic Tools, Windows 10 Diagnostic Tools) Some websites aren't working If you are having trouble getting to a specific website, it's possible that site is experiencing issues. Try loading another website; if that site loads normally, then it is not an issue with your internet connections. If no sites are loading, please follow the steps in I am connected to WiFi but the internet doesn't work.  Additional Information Bluetooth and WiFi can use the same radio frequency to communicate. If you have older bluetooth devices or an older router, it may help to move any bluetooth devices away from the router or your computer.  If you have a cell phone signal extender this can also operate on the same radio frequency. Just as with bluetooth, it may help to move the booster away from your router or computer. If you have a wireless printer and you normally have to switch WiFi networks to print, the printer could be interfering with your wireless network. If a printer is broadcasting its own WiFi network, try turning off and unplugging the printer. This should prevent it from interfering with your network.  If your WiFi issue goes away with the printer turned off, you may be able to connect it to your network wirelessly, wired, or with a USB cable. If you choose to use a wired connection of USB, you should disable wireless on the printer.  Old microwaves may affect the wireless network while someone is using the microwave. This is more common with older or budget routers.  Contacting Technology Services: 503-258-4770 Before contacting Technology Services, please gather the following information: What is the issue? Is this a consistent problem? Happens all day? Daily? Hourly? What was the last time this happened? If you can access the web: Complete an internet speed test at fast.com. After the initial test, click "show more info" and take a screenshot of the results.  (Screenshot Instructions for Mac, Chromebook, and PC) What kind of internet service do you have? DSL, cable, fiber, satellite? What speeds should you be getting? Do you have a monthly data limit? If so, what happens when you reach the limit?